Privacy policy

Effective date: September 12, 2026. World of Chimney, a Dream Franchise LLC company (“we,” “our,” “us”), 116 US-281, Marble Falls, TX 78654. Phone (737) 287-1234, email office@worldofchimney.com.

This Privacy Policy explains how we collect, use, store and protect information when you visit worldofchimney.com or use our chimney, fireplace, dryer vent and roof-side services. By using the website or scheduling services, you agree to this policy.

1. Information we collect

When you contact us, schedule an inspection or request a quote, we may collect your name, phone number, email address, property address, service details and, where you pay online, payment information processed by a secure third-party provider.

When you visit the website we may collect your IP address, browser and device type, pages visited, referral source and cookie data, used for analytics and performance improvement.

2. How we use it

To schedule and perform services, provide inspections, estimates and invoices, send appointment confirmations and service reminders, process payments, improve the website and comply with legal obligations. We do not sell your personal information.

3. Customer management software

We use Jobber, a secure customer management platform, to store contact information, manage appointments, generate quotes and invoices, process payments and send reminders. Jobber’s data practices are governed by its own privacy policy.

4. Calls, SMS and messaging

By providing your phone number you consent to receive calls and text messages about your request, appointment confirmations and service reminders. Message and data rates may apply. Reply STOP to opt out of texts at any time.

5. Photos of your home

We photograph the chimney, fireplace, vents and roof-side components during inspections and work. The photos are attached to your inspection findings and invoice. We do not publish photos that identify your home or address without your permission.

6. Cookies and analytics

The website may use cookies and third-party analytics and advertising tools to measure traffic and the performance of our advertising. You can disable cookies in your browser; parts of the site may not work as intended.

7. Data security and retention

We use reasonable administrative and technical safeguards to protect your information and keep it only as long as needed for the purposes above or as required by law.

8. Your rights

You may request access to, correction of or deletion of your personal information by emailing office@worldofchimney.com or calling (737) 287-1234.

9. Changes

We may update this policy from time to time. The effective date above changes when we do.